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FAQ

How can I make an order?

  • On the Home page you will find all the available brands
  • Click on the brand that you want
  • Click on the flavour (Original, Lights or Menthol)
  • Choose the quantity (1 pack, 1 carton or 10 cartons)
  • The cigarettes you order will be added to your cart
  • If you want to choose other brand then click the home page and choose another brand and repeat this process
  • When you are done then click VIEW CART and PROCEED TO CHECK OUT
  • You will be taken to the Secure Server and you should enter the required information
  • At this point your credit card information is checked and you will receive an order confirmation at your e-mail address. 

What payment methods are acceptable?

An email with the payment instructions will be sent to you after you placed your order. Please check your email spam or junk folder if you did not find the payment instructions email in your inbox. Be sure to add our email address payments@CiggiesWorld.com to your email account contact list or address book to ensure that you will receive our email in the future.

Why CiggiesWorld does NOT accept Western Union or Money Gram?

As a reputable seller, we are accountable to deliver what our customers ordered from us.

You must never pay with Western Union, Money Gram or other instant cash transfer services unless you know the recipient personally. When you send money through Western Union or Money Gram, you can't confirm who picks up the cash. Once you send the money, you won't be able to get it back either. These forms of payment do not offer you the buyer any protection if the seller does not send you the item you paid for.

Please note that when you pay by Western Union or Money Gram, there is a fee of $15 on top of your total order. You will also be charged Cash Advance Fee and Interest when you use your credit card online with them. A Cash Advance Fee in a fee charged by your credit card company when you use your credit card to transfer cash.

**BEFORE YOU COMMIT TO PAY**, ALWAYS be suspicious.  It's an old saying, but it is true: IF A DEAL SEEMS TOO GOOD TO BE TRUE, it probably is a scam!

In which countries do you deliver the cigarettes?
We ship Worldwide.

Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations. As a rule of thumb, order containing less than 200 cigarettes usually exempted from taxes as long as it is for personal consumption.

Does CiggiesWorld disclose the content of the parcel when shipping the order?
No. We ship your order discreetly in a plain packaging.

Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at CiggiesWorld is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

Please be aware that we do not accept large quantity orders from new customers. Maximum order is one carton only for new customer.

Does CiggiesWorld use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do NOT disclose your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.

Can I cancel the order placed with your online store?
You can withdraw your order within 24 hours of its placement.

How can I find out my order status?
After you have placed your order at CiggiesWorld you will be automatically notified by email when we approved and shipped your order. Please notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the ordered items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
CiggiesWorld offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is lost or stolen.

If I make an order Saturday, when my order will be send?
Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first following working day (Same rule for Sundays and public holidays).

Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!

Do you sell Non FSC cigarettes? All of the cigarettes sold at CiggiesWorld.com are Non FSC. You can still buy Non FSC cigarettes outside the US and Western European countries. All of our Philip Morris, British American Tobacco and RJ Reynolds products are made in either Switzerland or Asia where NON FSC cigarettes are still being made.

What are FSC cigarettes? FSC cigarettes or Fire Safe Compliant are cigarettes that are designed to extinguish more quickly than standard cigarettes if ignored, with the intention of preventing accidental fires. Long term studies of the health effects of FSC cigarettes on humans have been lacking. Current information is sketchy at best. There are however, preliminary indications, the adhesive in FSC Cigarettes increases the risk of tumors in lab animals. Reports from consumers range from an unpleasant taste, to headaches, unusual coughing, mouth and throat sores, nausea and general “sick feeling”. Although findings remain inconclusive, symptoms usually disappear shortly after returning to Non-FSC cigarettes.

FSC cigarettes are now being sold in every States in the US and most of the western European countries including the UK. If you are looking for NON FSC cigarettes, They are only made in the Non FSC countries. All of the cigarettes we stock are from either Switzerland or Asia where Non FSC cigarettes are still being made.